FAQs
🧵 General Questions
Q: What does The Press Company specialize in?
A: We specialize in custom embroidery, screen printing, graduation stoles, Greek life merchandise, and personalized business products. Whether you're ordering for an organization, a business, or an individual event, we’ve got you covered.
Q: Where are you located?
A: We’re based in 3503 W. Temple Ave, STE F
Pomona, CA. 91768. You can order from us online, and we ship nationwide.
👕 Orders & Customization
Q: Is there a minimum order requirement?
A: Most items do not require a minimum, but bulk discounts are available for larger orders. Some specialty products may have quantity requirements.
Q: Can I customize my order with my own logo or design?
A: Yes! You can upload your design directly on the product page or send it to us after placing your order. We’ll also send a mockup before production.
Q: What file formats do you accept for logos and designs?
A: We recommend high-resolution PNG, JPG, or vector files (AI, SVG, or PDF). For embroidery, we may convert it to a DST format.
🎓 Graduation Stoles & Greek Life
Q: Can I order custom stoles with my organization’s colors and logo?
A: Absolutely! We offer fully customized graduation stoles. Choose your colors, add your org’s letters, and include any special icons or dates.
Q: Do you offer bulk discounts for fraternities, sororities, or clubs?
A: Yes, we provide discounted rates for group and chapter orders. Reach out for a quote!
⏳ Production & Shipping
Q: How long does it take to receive my order?
A: Our typical production time is 7–10 business days. Rush options are available depending on the product and order size.
Q: Do you ship internationally?
A: At the moment, we ship within the U.S., but contact us if you need special arrangements.
💬 Customer Service
Q: How can I contact you?
A: You can reach us through our contact form, email us at info@thepresscompany.net, or use the chat feature on our website during business hours.
Q: Can I see a proof before my order is made?
A: Yes! We send mockups for all custom orders to ensure your design is exactly how you want it before production.
🔁 Returns & Cancellations
Q: Can I return or exchange a custom item?
A: Since custom products are made-to-order, we cannot accept returns unless there’s a defect or error on our end. Please double-check your details before submitting!
Q: Can I cancel an order?
A: You can cancel within 24 hours of placing your order. After that, production may have already started.